Advocate Buyers Agency

Effective date: 19 February 2026

Advocate Buyers Agency (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and store personal information when you use our website, contact us, or engage our services.

1. Who we are

Advocate Buyers Agency
ABN: 89 658 735 123
Real Estate Licence Number (NSW): 10121891
Email: info@advocateba.com.au
Phone: 0416 105 144
Postal Address: PO Box 4016, Kogarah Bay NSW 2217

2. Our privacy obligations

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable. The APPs set standards for collection, use, disclosure, security, and access to personal information.

3. What personal information we collect

We may collect personal information such as:

• your name

• email address

• phone number

• postal address

• property preferences and requirements

• budget and finance-related information you choose to provide

• identification information (if required for service delivery or compliance)

• communication history with us

• website usage information (such as IP address, browser type, and pages visited)

4. How we collect personal information

We may collect personal information when you:

• contact us by phone, email, website form, or social media

• enquire about our services

• engage us as your buyers agent

• subscribe to updates or marketing communications

• provide information during consultations

• interact with our website (including through cookies or analytics tools)

We may also receive information from third parties where relevant to providing our services (for example, referrers, service providers, or property professionals), or where you have authorised them to share information with us.

5. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries

• providing buyers agency services

• understanding your property requirements

• communicating with you about properties, inspections, negotiations, and transactions

• preparing proposals, agreements, and invoices

• complying with legal and regulatory obligations

• improving our website and services

• sending service updates and marketing communications (where permitted)

6. Marketing communications

If you opt in (or otherwise consent), we may send you marketing emails or messages about our services, updates, or relevant opportunities.

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us at info@advocateba.com.au.

We aim to comply with Australian spam laws, including requirements around consent, sender identification, contact details, and unsubscribe functionality. ACMA guidance confirms commercial messages must identify the sender, include contact details, and provide a working unsubscribe option.

7. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary, including:

• service providers and contractors (e.g. CRM, website hosting, admin support, marketing platforms)

• real estate agents, vendors, developers, and property professionals

• finance brokers, lenders, solicitors, conveyancers, building/pest inspectors (where relevant to your matter)

• professional advisers (legal, accounting, compliance)

• government, regulatory, or law enforcement bodies where required by law

We do not sell your personal information.

8. Overseas disclosure

Some of our technology or service providers may store or process data outside Australia (for example, cloud-based systems). Where this occurs, we will take reasonable steps to ensure your information is handled appropriately and in line with applicable privacy obligations.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, and reputable third-party providers.

If an eligible data breach occurs and we are required to notify under applicable law, we will take steps in line with the Notifiable Data Breaches scheme. The OAIC explains that covered organisations must notify affected individuals and the OAIC where a breach is likely to result in serious harm.

10. Access and correction

You may request access to the personal information we hold about you, and you may request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us at info@advocateba.com.au.

We may need to verify your identity before processing your request.

11. Cookies and website analytics

Our website may use cookies and similar technologies to:

• improve website performance

• understand website traffic and usage

• support marketing and analytics activities

You can usually manage cookies through your browser settings.

12. Privacy complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it:

Email: info@advocateba.com.au
Phone: 0416 105 144
Post: PO Box 4016, Kogarah Bay NSW 2217

If we cannot resolve your complaint, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.